We understand that a landlord or tenant bringing court proceedings can be stressful, so we treat everyone respectfully.
In our contract we bind ourselves to: upholding the rule of law. Acting with integrity and in good faith, not allowing our independence to be compromised, acting in the best interests of each client, and not behaving in a way likely to diminish the trust the public places in the system of civil justice in England.
Publishing our success rates monthly and charging fixed fees means that our focus is to get the best possible outcomes as quickly as possible.
We do not charge by the hour like solicitors do, as it incentivises solicitors to charge extra fees to correct their failures.